Valuing patients’ experience in the emergency department

Grant ID: EMLE-105R30-2018- Spain

Project Summary

Improving patient experiences is part of Queensland’s 2016-2020 Strategic Plan to enable safe, quality healthcare services. Yet, current emergency department(ED) patient experience measures, including the burdensome 82-item Queensland Health (QH) ED patient experience survey, fail to reflect patient preferences for care experiences, inhibiting the design and evaluation of healthcare services that reflect patient preferences, and the delivery of value-based healthcare.

The aim of this project is to develop an ED patient experience classification system and accompanying scoring algorithm that can be used to both measure and value patient experiences in Queensland EDs. It will provide a proof of concept for an Australia-wide development, valuation and knowledge transfer study.



- Bull, C., Crilly, J., Chaboyer, W., Spain, D., Mulhern, B., Fitzgerald, G., Scuffham, P. and Byrnes, J., 2020. Does facility type and location impact upon patient experiences in emergency departments? Secondary analysis of a state‐wide, cross‐sectional survey. Emergency Medicine Australasia, 32(4), pp.562-569.


Amount Awarded


Grant Scheme

Not complete

Principal Investigator:
Dr David Spain

Co Investigators:
A/Prof Joshua Byrnes
Ms Claudia Bull
Prof Julia Crilly
Prof Wendy Chaboyer
Prof Gerard FitzGerald
Prof Paul Scuffham
Mr Brendan Mulhern


Collaborating Institutions

CONTACT US +61 7 3720 5700 Suite 1B, Terraces, 19 Lang Parade, Milton Qld 4064