There is a need to focus on the vulnerable type 1 diabetes (T1D) population who represent a disproportionate burden on the Australian healthcare system and who require better standards of care. Building upon our previous work, the project is an important step in determining the supports available to patients with T1D around diabetic ketoacidosis (DKA) prevention and management, outside of traditional emergency department (ED) settings and regular business hours. This is in addition to perceptions around the use of a telephone or virtual service to help prevent diabetes ketoacidosis presentations. The analysis will provide baseline comparative data for later intervention studies, and in helping to provide the evidence-based solution, perhaps in the form of clinical pathways of acute and preventative healthcare services that can be tested in later projects. We expect the impacts of this project will include: a reduction in DKA presentations (which would potentially reduce morbidity and mortality), and lessened ED presentations, workload, and both hospital admissions and economic impact. Collectively, this would attract national and international interest in Queensland emergency healthcare research.READ MORE
Improving patient experiences is part of Queensland’s 2016-2020 Strategic Plan to enable safe, quality healthcare services. Yet, current emergency department(ED) patient experience measures, including the burdensome 82-item Queensland Health (QH) ED patient experience survey, fail to reflect patient preferences for care experiences, inhibiting the design and evaluation of healthcare services that reflect patient preferences, and the delivery of value-based healthcare.
The aim of this project is to develop an ED patient experience classification system and accompanying scoring algorithm that can be used to both measure and value patient experiences in Queensland EDs. It will provide a proof of concept for an Australia-wide development, valuation and knowledge transfer study.READ MORE