Exploring Effective Communication Strategies for Children and their Caregivers in a Paediatric Emergency Department Waiting Room

Grant ID: EMEG-082R42-2024-BATTY

Project Summary

Optimising communication in the Emergency Department (ED) waiting room is the best means of improving paediatric patient and caregiver satisfaction of their acute hospital experience. There are many different approaches to addressing this matter across Australian EDs, however, there is limited research assessing the effectiveness of individual strategies on improving patient and caregiver experience.

This study will aim to address this gap in literature through the following:
(1) A systematic literature review on effective communication strategies used in emergency department waiting rooms globally, and
(2) A qualitative approach, cross sectional single-centre study in the Queensland Children’s Hospital Paediatric ED waiting room to ascertain paediatric patient and caregiver perspectives and satisfaction regarding different communication strategies implemented.

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